Enhance Health Group is at 14742 Newport Ave STE 208, Tustin, CA 92780. Call (714) 862-1907 or email admissions@enhancehealthgroup.com. California privacy requests can also go to info@enhancehealthgroup.com, the address named on the published notice, or through the opt-out page.
Your rights
When it comes to your health information, you have the rights below.
Get an electronic or paper copy of your medical record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
- We may say no to your request, but we will tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way, for example a home or office phone, or to send mail to a different address.
- We will say yes to all reasonable requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations.
- We are not required to agree to your request, and we may say no if it would affect your care.
- If you pay for a service or health care item out of pocket in full, you can ask us not to share that information for payment or our operations with your health insurer.
- We will say yes unless a law requires us to share that information.
Get a list of those with whom we have shared information
- You can ask for a list of the times we have shared your health information for six years prior to the date you ask, who we shared it with, and why.
- We will include all the disclosures except those about treatment, payment, and health care operations, and certain other disclosures, such as any you asked us to make. We will provide one accounting a year for free, and we will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you agreed to receive it electronically. We will provide a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney, or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain to us by calling or writing to the phone number and address at the top of this notice.
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting the Office for Civil Rights complaint page.
- If you have a concern about the safety or quality of care, you can report it to The Joint Commission at the Joint Commission complaint page.
- We will not retaliate against you for filing a complaint.
Your choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for the situations below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and the choice to tell us to:
- Share information with your family, close friends, or others involved in your care.
- Share information in a disaster relief situation.
- Contact you for fundraising efforts.
If you are not able to tell us your preference, for example if you are unconscious, we may share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
We never share your information in these cases unless you give us written permission:
- Marketing purposes.
- Sale of your information.
- Most sharing of psychotherapy notes.
We may contact you for fundraising, and you can tell us not to contact you again.
How we typically use or share health information
Treat you
We can use your health information and share it with other professionals who are treating you. For example, a doctor treating you for an injury may ask another doctor about your overall health.
Run our organization
We can use and share your health information to run the practice, improve your care, and contact you when necessary. For example, we use health information about you to manage your treatment and services.
Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities. For example, we give information about you to your health insurance plan so it will pay for your services.
We are also allowed or required to share information in other ways, usually for the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. More detail is on the HHS page about your health-information rights.
Help with public health and safety
We can share health information about you for certain situations, such as:
- Preventing disease.
- Helping with product recalls.
- Reporting adverse reactions to medications.
- Reporting suspected abuse, neglect, or domestic violence.
- Preventing or reducing a serious threat to anyone's health or safety.
Other uses the law allows
- We can use or share your information for health research.
- We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law.
- We can share health information about you with organ procurement organizations.
- We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
- We can use or share health information for workers' compensation claims, for law enforcement purposes, with health oversight agencies for activities authorized by law, and for special government functions such as military, national security, and presidential protective services.
- We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
More detail is on the HHS page about this kind of notice.
Substance use disorder records
Records of substance use disorder treatment have an extra federal rule, 42 CFR Part 2. Staff do not tell someone outside the program that you are in care, and they do not share information that identifies you as a patient, unless one of the exceptions below applies.
- You sign a written authorization.
- A court orders the disclosure.
- The disclosure is for a medical emergency, research, an audit, or a program evaluation.
That rule does not protect a threat to commit a crime, a crime at the program or against someone who works there, or a report of suspected child abuse or neglect that state law requires.
California privacy requests
If you live in California, you can ask what personal information we collected about you, ask for a copy, and ask us to delete it, subject to the exceptions the law allows. The notice Enhance published said it had not sold personal information in the twelve months before that notice.
Some disclosures can still count as a sale or a share under California law even when no money changes hands. You can opt out of that, and you can limit the use of sensitive personal information, on the opt-out page. The published notice says Enhance tries to answer an access or deletion request within 45 days, and will write to you if it needs up to 90 days.
We will not discriminate against you for exercising a California privacy right. Send the request to info@enhancehealthgroup.com, or use the form on the opt-out page. You may need to confirm your identity before we can act on it.
What this website collects
The coverage form asks for your name, phone number, email, insurance plan, member ID, date of birth, a short message, how you heard about us, and consent for text messages. Calls to the published phone number are answered by admissions.
This site counts visits with Vercel Web Analytics, which does not store a cookie on your device. It does not use the WordPress, Elementor, Complianz, Google Analytics, YouTube, or Google Maps cookies listed on the old opt-out page. Text messages are covered in the terms of service.